Privacy policy
Privacy Policy
Last Updated: October 19, 2026
Welcome to OUR DIGITAL.
At OUR DIGITAL, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase our digital products, or communicate with us.
Website: https://our-digital.com
Contact Email: glitzcbernowm@outlook.com
1. Information We Collect
When you visit our website or make a purchase, we may collect the following types of information:
Personal Information
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Full name
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Email address
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Billing address and country
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Contact information
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Order details and purchase history
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Information you provide when contacting customer support
Payment Information
Payments are processed through payment service providers available at checkout.
Payment providers may collect and process payment information necessary to complete transactions. We generally do not receive or store complete payment card numbers.
Automatically Collected Information
When you browse our website, certain technical information may be collected, including:
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IP address
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Browser type
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Device information
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Pages visited
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Website interactions
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Cookies and similar technologies
2. How We Use Your Information
We process personal information for purposes including:
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Processing and managing orders.
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Delivering purchased digital templates and access instructions by email.
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Providing content updates during active access plans.
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Responding to customer questions and support requests.
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Maintaining and improving website functionality.
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Detecting and preventing fraud or unauthorized activity.
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Managing billing, accounting, and legal obligations.
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Sending marketing communications where permitted by law and your preferences.
We use personal information only where we have an appropriate legal basis.
3. Legal Bases for Processing
Where the General Data Protection Regulation (GDPR) or similar legislation applies, we may rely on the following legal bases:
Performance of a Contract: To process purchases, deliver digital products, and provide the services included in your selected plan.
Legal Obligations: To comply with applicable tax, accounting, consumer protection, and regulatory requirements.
Legitimate Interests: To maintain website security, prevent fraud, respond to customer concerns, and improve business operations, where these interests are not overridden by your rights.
Consent: Where required, for optional marketing communications, non-essential cookies, and certain advertising or analytics activities.
You may withdraw your consent at any time where processing is based on consent.
4. Digital Product Delivery
OUR DIGITAL offers independently created, editable digital templates compatible with Canva.
After purchasing a product, customers receive access instructions and template links at the email address provided during checkout, following order processing.
Customers may also receive content updates during their selected access period.
We use customer email addresses for necessary order-related communications, including:
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Order confirmations
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Digital delivery instructions
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Template access information
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Content updates included in purchased plans
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Customer support communications
These communications are associated with providing the purchased service and are distinct from optional promotional marketing.
5. Sharing Personal Information
We may share personal information with trusted service providers when necessary to operate our business.
These providers may include:
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Shopify: Our ecommerce platform and online store infrastructure provider.
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Payment Providers: To securely process transactions.
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Email and Digital Delivery Services: To provide purchased content, access links, and relevant updates.
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Analytics and Marketing Providers: Where enabled and permitted by applicable privacy laws.
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Professional Advisers and Authorities: Where necessary to comply with legal obligations or protect legitimate rights.
Service providers may process personal information under their own privacy policies or applicable contractual data protection obligations.
We do not authorize service providers to use customer data for purposes unrelated to the services they provide to us, except where independently permitted by applicable law.
6. Shopify and Customer Privacy
Our online store is powered by Shopify.
Shopify processes certain personal information to provide ecommerce functionality, checkout services, security, and other platform features.
Depending on our store settings, Shopify may also process customer data for additional services, including analytics, personalization, and advertising-related functions.
Where these additional services are enabled, processing is subject to applicable privacy requirements and customer choices.
You can learn more about Shopify's handling of personal information at:
https://www.shopify.com/legal/privacy/consumers
You may also visit Shopify's privacy portal to exercise applicable rights relating to Shopify's processing:
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support website functionality and improve the browsing experience.
Cookies may be used for:
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Maintaining shopping cart functionality.
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Supporting secure checkout.
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Remembering website preferences.
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Understanding website performance.
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Providing analytics and advertising features where enabled.
Where required by law, we request your consent before using non-essential cookies or tracking technologies.
You can manage your cookie preferences through our website's available privacy controls or your browser settings.
Disabling certain cookies may affect some website features.
8. Marketing Communications
Where permitted by applicable law, we may send promotional emails about new products, updates, offers, or other relevant information.
You can unsubscribe from optional marketing communications at any time using the unsubscribe link provided in applicable emails or by contacting:
Unsubscribing from marketing emails does not prevent us from sending essential order confirmations, purchased content, or service-related communications.
9. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or loss.
Our store uses Shopify's ecommerce infrastructure and available security features.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We encourage customers to use secure devices and protect their account credentials.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by applicable law.
Retention periods depend on the type of information and the reason for processing.
For example:
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Order and Transaction Records: Retained as necessary for accounting, tax, legal, and dispute-resolution obligations.
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Digital Access Records: Retained as necessary to administer purchased plans and resolve related issues.
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Customer Support Communications: Retained for an appropriate period to address inquiries and maintain relevant records.
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Marketing Information: Retained until consent is withdrawn, the customer unsubscribes, or retention is no longer necessary.
When information is no longer required, we take appropriate steps to delete or anonymize it, subject to applicable legal requirements.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
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Request access to your personal information.
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Request correction of inaccurate information.
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Request deletion of eligible personal information.
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Request restriction of certain processing activities.
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Object to certain uses of your personal information.
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Request portability of eligible information.
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Withdraw consent where processing relies on consent.
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Opt out of certain advertising-related data processing where applicable.
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File a complaint with the relevant data protection authority.
To exercise your rights, please contact:
We may request reasonable information to verify your identity before responding.
Requests will be handled within the deadlines required by applicable law.
12. International Data Transfers
OUR DIGITAL uses third-party service providers, including Shopify, that may process personal information in countries other than your country of residence.
Where international data transfers are subject to legal restrictions, applicable safeguards must be used to protect personal information, such as approved contractual protections or other lawful transfer mechanisms.
13. Children's Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable data protection laws.
If you believe that a child has provided personal information unlawfully, please contact us so that we can review the situation and take appropriate action.
14. Third-Party Websites
Our website may contain links to third-party services, including Canva.
When you access an external website or platform, that provider's privacy policy and terms may apply.
OUR DIGITAL is an independent digital template provider and is not affiliated with, endorsed by, or sponsored by Canva.
We encourage customers to review the privacy policies of third-party websites before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, technology, services, or applicable laws.
Any updates will be published on this page with a revised "Last Updated" date.
Where required by law, we will provide additional notice of material changes.
16. Contact Information
If you have questions about this Privacy Policy, the handling of your personal information, or your privacy rights, please contact us.
Business Name: OUR DIGITAL
Legal Business Name: [Insert legal business name]
Business Address: [Insert business mailing address and country]
Website: https://our-digital.com
Email: glitzcbernowm@outlook.com
We will review privacy-related inquiries and respond in accordance with applicable legal requirements.
© 2026 OUR DIGITAL. All Rights Reserved.