Shipping policy
Shipping & Digital Delivery Policy
Last Updated: October 19, 2026
Welcome to OUR DIGITAL.
At OUR DIGITAL, we aim to provide a smooth, secure, and convenient digital shopping experience. This policy explains how our digital products are delivered, how customers receive their access information, and what to do if delivery issues occur.
Website: https://our-digital.com
Customer Support: glitzcbernowm@outlook.com
1. Digital Products Only
OUR DIGITAL specializes in editable digital templates compatible with Canva.
All products sold through our website are delivered electronically.
We do not sell or ship physical products.
Therefore:
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No physical shipping is required.
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No shipping addresses are needed for delivery, although billing information may be required.
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No physical packages will be sent.
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No shipping or handling fees apply.
2. Digital Delivery Method
Once an order has been successfully placed, payment confirmed, and processing completed, customers will receive an email containing the instructions and links needed to access their purchased digital templates.
Delivery Method: Email
Delivery Address: The email address provided during checkout.
Customers are responsible for ensuring that their email address is correct and accessible.
3. Delivery Timeframe
Digital orders are processed after successful payment confirmation.
The estimated delivery timeframe is communicated on the applicable product page or during checkout before purchase.
Delivery times may vary depending on order processing and the delivery method used.
If you have not received your access information within the stated delivery timeframe, please contact our customer support team.
Email: glitzcbernowm@outlook.com
4. Access Plans
OUR DIGITAL offers digital template access through two collections:
Standard Template Access
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1 Month
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3 Months
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6 Months
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12 Months
Premium Template Access
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1 Month
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3 Months
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6 Months
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12 Months
Each plan provides access to the digital templates and updates described on its product page.
The duration and conditions of access depend on the selected plan.
5. Content Updates
Customers purchasing eligible access plans receive content updates during their active access period.
Updates may be delivered through email notifications, updated template links, or another delivery method communicated to customers.
The content and frequency of updates depend on the purchased plan and its advertised features.
Access to future content updates ends when the applicable access period expires, unless the plan is renewed.
6. Missing or Delayed Emails
If you have not received your digital product delivery email, please:
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Check your inbox.
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Review your spam, junk, and promotions folders.
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Verify that the email address provided during checkout is correct.
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Contact our support team if the email is still missing.
Customer Support: glitzcbernowm@outlook.com
Please include your order number and the email address used at checkout so we can assist you.
7. Technical or Access Issues
If you experience difficulties accessing your purchased templates, encounter an invalid link, or receive incorrect access information, please contact our support team.
We will make reasonable efforts to investigate and resolve the issue.
Where required by applicable consumer protection laws, customers remain entitled to appropriate remedies for digital products or services that are not delivered or do not conform to their description.
8. International Digital Delivery
Our digital products may be purchased from supported countries and regions where our payment and delivery services are available.
Because delivery takes place electronically, no international shipping charges apply.
Customers are responsible for complying with applicable local requirements when accessing or using third-party design platforms.
Any applicable taxes will be handled according to the information presented during checkout and relevant legal requirements.
9. Refunds and Cancellations
As our products are digital, physical returns are not applicable.
Refunds, cancellations, and withdrawal rights are governed by our Refund & Returns Policy and applicable consumer protection laws.
For additional information, please visit:
https://our-digital.com/policies/refund-policy
10. Contact Information
If you have any questions concerning digital delivery, missing orders, template access, or content updates, please contact us.
Business Name: OUR DIGITAL
Website: https://our-digital.com
Email: glitzcbernowm@outlook.com
Thank you for choosing OUR DIGITAL.
© 2026 OUR DIGITAL. All Rights Reserved.