Terms of service

Terms of Service

Last Updated: October 19, 2026

Welcome to OUR DIGITAL.

These Terms of Service govern your access to and use of our website, digital products, and services.

By accessing our website or purchasing a product, you agree to these Terms of Service, subject to your rights under applicable consumer protection laws.

Website: https://our-digital.com
Customer Support: glitzcbernowm@outlook.com

1. Overview

OUR DIGITAL is an independent online business offering editable digital design templates compatible with Canva.

Our website is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services.

Throughout these Terms, the words "we," "us," and "our" refer to OUR DIGITAL.

By using our website, you agree to comply with these Terms and applicable laws.

2. Our Digital Products and Services

OUR DIGITAL offers digital template access through two product collections:

Standard Template Access

  • 1-Month Plan

  • 3-Month Plan

  • 6-Month Plan

  • 12-Month Plan

Premium Template Access

  • 1-Month Plan

  • 3-Month Plan

  • 6-Month Plan

  • 12-Month Plan

Each plan provides access to the digital templates and content updates described on its product page.

The features and resources included in Standard and Premium plans may differ.

Customers should carefully review the product description before completing their purchase.

All products are digital. No physical items are shipped.

3. Orders and Payment

All prices are displayed on our website in the currency indicated at checkout.

Payment must be completed using one of the available payment methods before an order is processed.

Payments are handled through secure third-party payment service providers.

After placing an order, customers will receive an order confirmation at the email address provided during checkout.

We reserve the right to review or decline orders for legitimate reasons, including suspected fraud, payment failures, or unlawful activity, subject to applicable consumer rights.

Any applicable taxes and additional charges will be disclosed during checkout as required by law.

4. Digital Delivery

OUR DIGITAL delivers purchased digital products electronically.

After successful payment and order processing, customers receive an email containing the relevant template access links and instructions.

Delivery Method: Email
Delivery Address: The email address provided during checkout.

Delivery takes place within the timeframe stated on the relevant product page or during checkout.

Customers are responsible for providing an accurate email address.

If your access email does not arrive within the stated delivery period, please contact:

glitzcbernowm@outlook.com

We will assist you in resolving delivery-related issues.

5. Access Duration

Our products are available with different access periods:

  • 1 Month

  • 3 Months

  • 6 Months

  • 12 Months

The access duration depends on the plan purchased.

The starting date and applicable expiration conditions will be communicated as part of the product information or access instructions.

Once a plan expires, access to the associated template collection and future content updates may end.

Any renewal conditions will be disclosed before purchase.

Purchasing an access plan does not authorize automatic recurring payments unless the customer has expressly agreed to such billing.

6. Content Updates

Certain OUR DIGITAL plans include access to new or updated digital templates during the purchased access period.

Updates are provided according to the features and delivery schedule communicated for the selected product.

Customers may receive updates through email notifications, updated access links, or another method identified in the product description.

The availability of specific designs may change as our collection evolves.

We do not guarantee a particular number or frequency of updates unless expressly stated on the relevant product page.

7. Template Usage and Licensing

The digital templates available through OUR DIGITAL are provided for customization and use in accordance with the applicable product license and any underlying third-party content licenses.

Customers may customize permitted templates for their personal or business projects, subject to the rights granted with each product.

Unless expressly authorized, customers may not:

  • Resell or redistribute the original editable templates as standalone products.

  • Share purchased template collections or restricted access links with unauthorized third parties.

  • Claim ownership of third-party intellectual property included in the templates.

  • Use the provided designs in ways that violate applicable intellectual property laws.

  • Circumvent technical restrictions intended to protect access to our products.

Purchasing access does not transfer ownership of OUR DIGITAL's intellectual property or any third-party licensed content.

Any additional usage restrictions must be communicated in the applicable product license.

8. Canva Compatibility and Independence

OUR DIGITAL is an independent provider of editable digital templates compatible with Canva.

Our products are not official Canva subscriptions.

Purchasing from OUR DIGITAL does not provide:

  • A Canva Pro subscription.

  • A Canva account.

  • Access to Canva's paid features.

  • Any official affiliation with Canva.

Customers generally need a Canva account to edit the templates.

Some design elements may require additional payment or an eligible Canva subscription.

OUR DIGITAL is not affiliated with, endorsed by, or sponsored by Canva.

Canva and related trademarks belong to their respective owners.

Customers must also comply with Canva's applicable terms and licensing requirements when using its platform.

9. Refunds and Cancellations

Due to the digital nature of our products, no physical returns are required or accepted.

Refunds, cancellations, and withdrawal requests are handled in accordance with our published Refund & Returns Policy and applicable consumer protection laws.

Customers may be entitled to a refund or other legal remedies if:

  • Purchased digital content is not delivered.

  • Access does not function as described.

  • Products materially differ from their advertised descriptions.

  • An applicable statutory cancellation, withdrawal, or consumer remedy is exercised.

For customers protected by European Union consumer law, statutory withdrawal rights apply where legally required.

Those rights may be subject to specific exceptions for digital content or services when the relevant legal conditions have been satisfied.

Nothing in these Terms excludes or limits mandatory consumer rights.

For assistance, contact:

glitzcbernowm@outlook.com

10. Customer Responsibilities

By purchasing or using our services, you agree to:

  • Provide accurate checkout and contact information.

  • Use digital products lawfully.

  • Respect applicable intellectual property rights.

  • Avoid distributing restricted template access without authorization.

  • Refrain from fraudulent purchases, unauthorized transactions, or other unlawful activity.

  • Follow applicable third-party platform terms when using digital templates.

Customers are responsible for maintaining the security of their own accounts and devices.

11. Intellectual Property

The original content, branding, text, graphics, and independently created materials published by OUR DIGITAL are protected by applicable intellectual property laws.

Except where expressly permitted, copying, reproducing, redistributing, or commercially exploiting protected website materials without authorization is prohibited.

Third-party trademarks, logos, and licensed materials remain the property of their respective owners.

The purchase of a digital product grants only the usage rights expressly provided under its applicable license.

12. Third-Party Services

Our website may contain links to third-party websites and services, including Canva and payment service providers.

These external services operate under their own terms and privacy policies.

OUR DIGITAL does not control third-party platforms and cannot guarantee their continuous availability or functionality.

However, this provision does not remove our obligations to provide digital products and services that conform to the contract and applicable law.

13. Website Availability

We aim to maintain a reliable and accessible website.

However, occasional interruptions may occur due to maintenance, technical difficulties, security incidents, or circumstances beyond our reasonable control.

We will take reasonable steps to resolve issues affecting website functionality or purchased digital access.

Nothing in this section affects customers' statutory rights concerning the supply and conformity of digital products and services.

14. Limitation of Liability

To the extent permitted by applicable law, OUR DIGITAL is not responsible for losses arising solely from unlawful or unauthorized use of our products, or from circumstances outside our reasonable control.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded, including liability for fraud, intentional misconduct, or any mandatory consumer protection obligations.

Customers retain all rights and remedies provided by applicable law.

15. Privacy and Personal Information

We respect the privacy of our customers.

Personal information collected through our website is processed in accordance with our Privacy Policy and applicable data protection legislation.

Information may be used to process orders, provide digital access, send purchased content updates, communicate with customers, and fulfill legal obligations.

For further details, please review our Privacy Policy:

https://our-digital.com/policies/privacy-policy

16. Changes to Products and Terms

We may update our website, product offerings, or these Terms of Service to reflect changes in our business, technology, services, or legal obligations.

Updates will be published on this page with an updated revision date.

Material changes affecting existing customers will be handled in accordance with applicable contractual and consumer protection requirements.

Changes will not retroactively remove rights already granted to customers under applicable law.

17. Applicable Law and Consumer Rights

These Terms are subject to the laws applicable to the business and relevant transactions.

Customers retain the mandatory consumer protections available under the laws of their country of residence where applicable.

Nothing in these Terms limits rights that cannot legally be waived.

Disputes may be resolved through customer support, appropriate alternative dispute resolution processes, or competent courts, subject to applicable law.

18. Contact Information

If you have any questions regarding these Terms of Service, your order, digital access, or our products, please contact us.

Business Name: OUR DIGITAL
Legal Business Name: [Insert registered legal name]
Business Address: [Insert business address and country]
Website: https://our-digital.com
Customer Support: glitzcbernowm@outlook.com

We will make reasonable efforts to respond to customer inquiries and resolve issues appropriately.

Thank you for choosing OUR DIGITAL.

© 2026 OUR DIGITAL. All Rights Reserved.