Refund policy

Refund & Returns Policy

Last Updated: October 19, 2026

Welcome to OUR DIGITAL.

At OUR DIGITAL, we are committed to providing a transparent, reliable, and satisfying shopping experience. This Refund & Returns Policy explains the conditions for cancellations, refunds, and customer rights relating to the digital products and services available on our website.

Website: https://our-digital.com
Customer Support: glitzcbernowm@outlook.com

1. Digital Products and Services

OUR DIGITAL offers independently created, editable digital templates compatible with Canva, available through access plans of 1 month, 3 months, 6 months, and 12 months.

All products are delivered digitally. No physical items are shipped.

Following successful payment and order processing, customers receive an email containing their template access links and instructions.

Depending on the selected plan, customers also receive content updates throughout their active access period.

2. Order Cancellation

If you wish to cancel your order before receiving your digital access, please contact our customer support team at:

glitzcbernowm@outlook.com

Cancellation requests will be reviewed in accordance with applicable consumer protection laws.

Where cancellation is permitted, any applicable refund will be processed in accordance with the relevant legal requirements.

3. Right of Withdrawal

Customers covered by European Union consumer protection laws generally have a 14-day right of withdrawal for eligible online purchases.

For digital content not supplied on a physical medium, this right may be lost once supply has begun, provided that all applicable legal conditions have been met, including:

  • The customer has expressly consented to receiving the digital content before the withdrawal period expires.

  • The customer has expressly acknowledged the resulting loss of the right of withdrawal.

  • The required confirmation has been provided in accordance with applicable law.

Different rules may apply to digital services or ongoing access arrangements.

Any applicable statutory withdrawal rights remain fully protected.

4. Refund Eligibility

Refund requests may be accepted in circumstances including:

  • Non-Delivery: The purchased digital product or access information has not been provided.

  • Technical Issues: The access links do not function, and the issue cannot be resolved within a reasonable period.

  • Incorrect Product: The delivered product materially differs from its advertised description.

  • Duplicate Payments: The customer has been charged more than once for the same order.

  • Legal Entitlement: A refund is required under applicable consumer protection laws.

Where possible, our support team will first offer an appropriate resolution, such as correcting access issues or providing working template links.

If the issue cannot be resolved, a full or partial refund may be provided in accordance with applicable law.

5. Refunds After Digital Delivery

Due to the digital nature of our products, physical returns are not possible.

Once digital access has been delivered or activated, refund requests will be assessed based on the circumstances of the purchase and applicable consumer protection laws.

A change of mind does not automatically qualify for a refund where the customer's statutory withdrawal right has validly expired or been lost.

However, customers retain all applicable legal rights concerning defective, inaccessible, or non-conforming digital products and services.

Nothing in this policy excludes or limits mandatory consumer rights.

6. How to Request a Refund

To submit a refund request, please contact:

Email: glitzcbernowm@outlook.com

Please provide the following information:

  • Your full name.

  • Your order number.

  • The email address used during checkout.

  • A brief explanation of the issue, where relevant.

Customers exercising an applicable statutory right of withdrawal are not required to provide a reason.

Our support team will review your request and provide further instructions where necessary.

7. Refund Processing

Approved refunds will generally be issued to the original payment method unless otherwise agreed or required by law.

Where a valid EU statutory withdrawal right is exercised, reimbursement will be made within the applicable legal deadline, generally no later than 14 days after receiving the withdrawal notification.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

8. Access Duration and Content Updates

OUR DIGITAL provides digital template access for the duration selected at checkout:

  • 1-Month Plan: Access for 1 month.

  • 3-Month Plan: Access for 3 months.

  • 6-Month Plan: Access for 6 months.

  • 12-Month Plan: Access for 12 months.

Content updates included in the selected plan are provided throughout the applicable access period.

At the end of the purchased access period, access to the template collection and future content updates may expire according to the terms presented at checkout.

Any automatic renewal arrangements, where offered, will be clearly disclosed before purchase.

9. Technical Support

If you experience difficulties receiving your order, accessing your templates, or opening the provided digital links, please contact us.

Our team will make reasonable efforts to resolve technical issues and provide appropriate assistance.

Support Email: glitzcbernowm@outlook.com

10. Policy Updates

OUR DIGITAL reserves the right to update this Refund & Returns Policy to reflect changes in our services, business operations, or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

Updates will not reduce rights already granted to customers under applicable law.

11. Contact Information

For questions regarding refunds, order cancellations, digital access, or customer support, please contact:

OUR DIGITAL
Website: https://our-digital.com
Email: glitzcbernowm@outlook.com

Thank you for choosing OUR DIGITAL.

© 2026 OUR DIGITAL. All Rights Reserved.