Terms of sale
Terms of Sale
Last Updated: October 19, 2026
Welcome to OUR DIGITAL.
These Terms of Sale govern purchases made through our website, https://our-digital.com.
By placing an order, customers agree to these Terms of Sale, subject to their mandatory rights under applicable consumer protection laws.
1. Seller Information
Trading Name: OUR DIGITAL
Legal Business Name: [Insert registered business name]
Business Address:
39 Rue de Wattignies
75012 Paris
France
Website: https://our-digital.com
Customer Support Email: glitzcbernowm@outlook.com
Business Registration Number: [Insert SIREN/SIRET]
Business Telephone: [Insert business phone number]
OUR DIGITAL operates an independent online store specializing in editable digital design templates.
2. Products and Services
OUR DIGITAL offers independently created digital templates compatible with Canva.
Our products are available through two collections:
Standard Template Access
Provides access to the Standard collection of editable digital templates, with content updates during the purchased access period.
Premium Template Access
Provides access to our Premium collection, including the additional designs or features specified on the relevant product page, along with content updates during the purchased access period.
All products are delivered digitally. No physical items are shipped.
The exact features, template availability, compatibility requirements, and access conditions are described on the individual product pages.
3. Prices and Available Plans
OUR DIGITAL currently offers the following access plans:
| Standard Template Access | Price |
|---|---|
| 1 Month | €15.00 |
| 3 Months | €29.99 |
| 6 Months | €49.99 |
| 12 Months | €64.99 |
| Premium Template Access | Price |
|---|---|
| 1 Month | €25.00 |
| 3 Months | €48.00 |
| 6 Months | €79.99 |
| 12 Months | €109.99 |
Prices are displayed in euros.
Consumer prices include applicable taxes where required by law. The final payable amount, including any applicable taxes or additional charges, is displayed before payment confirmation.
We reserve the right to change prices for future purchases. Price changes do not affect orders already accepted.
4. Ordering Process
Customers can purchase our digital products directly through https://our-digital.com.
To place an order:
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Select the desired digital template plan.
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Review the product description, duration, price, and included features.
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Add the product to the shopping cart.
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Provide the required checkout information.
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Review the order and total price.
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Complete payment through an available payment method.
Before completing payment, customers have the opportunity to review and correct their order information.
After a successful purchase, an order confirmation is sent to the email address provided during checkout.
The order confirmation includes the relevant transaction information.
5. Payment Methods
Payments are processed securely through the payment methods available at checkout.
Depending on availability, these may include payment cards and other supported electronic payment methods.
Payments are processed by authorized third-party payment service providers.
OUR DIGITAL does not generally receive customers' complete payment card details.
Payment must be successfully authorized before digital delivery is processed.
Any recurring payment arrangement, if offered, must be expressly disclosed and accepted before purchase. A fixed-duration plan does not automatically authorize recurring charges.
6. Digital Delivery
All products sold by OUR DIGITAL are digital.
After successful payment confirmation and order processing, customers receive an email containing their template access instructions and relevant links.
Delivery Method: Email
Delivery Address: The email address provided at checkout.
Delivery Timeframe: [Insert the actual delivery timeframe before publication.]
No physical shipping is required, and no physical shipping fees apply.
Customers should verify their email address before completing checkout.
If a customer does not receive their digital access information within the advertised delivery period, they should contact:
Our support team will assist with missing emails, incorrect delivery information, or access difficulties.
7. Access Duration
Customers receive access to the selected template collection for the duration purchased:
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1 Month
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3 Months
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6 Months
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12 Months
Access Start Date: [Specify whether access begins upon purchase, delivery, or activation.]
The applicable access expiration date will be communicated to the customer.
When the purchased access period expires, access to the relevant collection and future content updates may end in accordance with the terms communicated before purchase.
Customers are not required to renew their plans unless they choose to do so or have expressly agreed to a recurring arrangement.
Any automatic renewal, if offered, will be explained clearly before checkout, including the renewal price, frequency, cancellation procedure, and applicable consumer rights.
8. Content Updates
OUR DIGITAL provides content updates throughout the purchased access period, according to the selected product.
Updates may include new editable templates, additional creative designs, or improvements to existing resources.
Updates are provided through email or another delivery method communicated to customers.
The update frequency and included content are determined by the features advertised for the selected plan.
OUR DIGITAL is responsible for providing the digital products and updates promised in the applicable purchase agreement.
9. Canva Compatibility
Our digital templates are designed for use with Canva.
A Canva account is required to access and edit compatible templates.
Some design elements may require a paid Canva subscription or additional purchases. Such requirements will be disclosed where applicable.
Purchasing an OUR DIGITAL plan does not include a Canva Pro subscription, a Canva account, or access to Canva's paid features.
OUR DIGITAL is an independent digital template provider and is not affiliated with, endorsed by, or sponsored by Canva.
All third-party trademarks remain the property of their respective owners.
10. License and Permitted Use
Purchased templates are provided under the usage rights described in the relevant product license.
Customers may edit and use the templates for permitted personal or commercial projects, subject to applicable licenses.
Unless expressly authorized, customers may not:
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Resell the original editable templates as standalone products.
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Redistribute purchased template collections.
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Share restricted access links with unauthorized third parties.
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Claim ownership of third-party intellectual property.
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Use the templates in violation of applicable copyright or licensing requirements.
Purchasing a product does not transfer ownership of OUR DIGITAL's intellectual property or third-party licensed content.
11. Right of Withdrawal
Consumers covered by French or European Union consumer protection law generally benefit from a 14-day right of withdrawal for eligible distance contracts.
Customers may exercise this right without providing a reason, subject to legally applicable exceptions.
For certain digital content supplied without a physical medium, the right of withdrawal may be lost when digital supply begins before the withdrawal period expires, provided that all applicable legal requirements have been satisfied.
These requirements may include the customer's prior express consent, acknowledgment of the loss of the withdrawal right, and the legally required confirmation.
Different rules may apply to digital services provided continuously over an agreed period.
The digital nature of a product does not automatically eliminate the right of withdrawal.
Customers can submit withdrawal requests by contacting:
Where required by applicable law, an online withdrawal function will also be available through the website.
Nothing in these Terms limits mandatory statutory withdrawal rights.
12. Refunds and Cancellations
Refunds and cancellations are handled in accordance with our Refund & Returns Policy and applicable consumer protection laws.
Customers may be entitled to a refund or other remedies when:
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Purchased digital content is not delivered.
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Digital access cannot be provided as agreed.
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The product materially differs from its advertised description.
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A duplicate payment or billing error occurs.
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An applicable legal right of withdrawal or other statutory remedy is exercised.
Where appropriate, OUR DIGITAL may first offer a reasonable solution, such as correcting an access issue or providing a working delivery link.
Customers retain their statutory rights to remedies where digital content or services do not conform to the contract.
Approved refunds will generally be returned through the original payment method.
Where a valid statutory withdrawal right is exercised, reimbursement will be made within the legally applicable deadline.
Please refer to our Refund & Returns Policy for further information.
13. Legal Guarantee of Conformity
Customers benefit from the mandatory legal guarantees applicable to digital content and digital services.
Under French consumer law, the seller is responsible for supplying digital products and services that conform to the contract.
For digital content supplied in a single delivery or a series of separate deliveries, the legal guarantee of conformity may cover defects appearing within two years of supply.
For digital content or services supplied continuously, the seller is responsible for conformity during the contractual supply period, without prejudice to other applicable statutory rights.
Where a lack of conformity occurs, customers may be entitled to have the product or service brought into conformity, receive an appropriate price reduction, or terminate the contract in accordance with the relevant legal conditions.
Legal rights concerning necessary updates also apply where required.
For assistance with a conformity issue, contact:
Nothing in these Terms excludes or restricts statutory consumer guarantees.
14. Customer Responsibilities
Customers agree to:
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Provide accurate contact and billing information.
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Use purchased templates lawfully.
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Respect applicable intellectual property rights.
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Follow the relevant template licensing conditions.
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Refrain from fraudulent transactions or unauthorized access.
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Comply with applicable third-party platform terms.
Customers should use an accessible email address to ensure successful digital delivery.
15. Customer Support
Customers experiencing difficulties with an order, delivery email, template access, payment, or content update may contact our support team.
Email: glitzcbernowm@outlook.com
When requesting assistance, customers should provide their order number and a description of the issue.
We aim to address customer concerns within a reasonable timeframe.
16. Consumer Complaints and Mediation
Customers are encouraged to contact OUR DIGITAL directly to resolve complaints.
Customer Support: glitzcbernowm@outlook.com
Where French consumer mediation rules apply, customers may also contact the competent consumer mediator after attempting to resolve their complaint directly with our business.
Appointed Consumer Mediator: [Insert mediator name]
Mediator Address: [Insert mediator postal address]
Mediator Website: [Insert mediator website]
The availability and conditions of consumer mediation are governed by applicable law.
Customers retain their right to seek resolution through competent courts.
17. Personal Data Protection
Personal information collected during purchases is processed in accordance with our Privacy Policy and applicable data protection legislation.
Customer information may be used to:
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Process orders and payments.
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Deliver purchased digital products.
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Provide content updates during active plans.
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Manage customer inquiries.
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Fulfill applicable legal obligations.
For more information, please consult our Privacy Policy available on our website.
18. Liability
OUR DIGITAL makes reasonable efforts to deliver products and services as described.
We are responsible for fulfilling our contractual obligations in accordance with applicable law.
We cannot guarantee the uninterrupted availability of independent third-party platforms.
However, third-party service interruptions do not automatically remove our obligations concerning the supply and conformity of purchased digital products.
Nothing in these Terms excludes liability that cannot legally be excluded.
19. Applicable Law
These Terms of Sale are governed by applicable law, including relevant French consumer protection requirements where applicable.
Consumers retain the mandatory protections provided by the law of their country of residence where those protections apply.
Any disputes will be handled in accordance with applicable jurisdiction and consumer protection rules.
20. Changes to the Terms of Sale
OUR DIGITAL may update these Terms of Sale to reflect changes in services, business operations, or legal requirements.
Updated terms will be published on our website.
Changes will not retroactively reduce consumers' statutory rights or contractual rights already acquired under applicable law.
21. Contact Information
For questions about these Terms of Sale, orders, payment, digital delivery, or our products, please contact:
OUR DIGITAL
39 Rue de Wattignies
75012 Paris
France
Website: https://our-digital.com
Email: glitzcbernowm@outlook.com
Thank you for choosing OUR DIGITAL.
© 2026 OUR DIGITAL. All Rights Reserved.